Cookies, browser data and AI

Cookies

These cookies keep sign-in, private invitations, membership codes and feedback working. Optional referral tracking is listed separately below. Cookies set by the Plus Ultra application are not readable by page scripts.

Member sign-in · plus_ultra_actor

Keeps your signed-in access to your member account and permitted records.

Up to 30 days. Member sign-out clears this cookie.

Provider sign-in · plus_ultra_provider

Keeps your provider workspace signed in separately from your member and Admin accounts.

Up to 12 hours. Provider sign-out clears this cookie and any legacy provider session.

Admin sign-in · plus_ultra_admin

Keeps your Admin session separate and remembers your account for a fresh sign-in link. A changed network requires sign-in again.

Access lasts up to 24 hours. The account hint stays in this browser for up to 30 days; Admin sign-out clears it.

Private invitation · pu_signup_invite

Keeps the private invitation available while you create your account.

Up to 7 days.

Membership code · plus_ultra_discount_code

Remembers a membership code during the joining flow. The accepted offer remains a separate saved record.

Up to 14 days.

Page feedback · plus_ultra_feedback

Limits repeated feedback submissions and recognizes a retry. Created only when you press Send feedback.

Up to 14 days. Opening the feedback form does not create or renew it.

You can remove cookies in your browser settings. Removing a sign-in or invitation cookie may interrupt access or setup. Signing out or removing cookies does not delete your account, cases or submitted feedback.

Optional partner referrals

If you explicitly allow referral tracking on an active partner link, pu_affiliate_referral remembers an opaque referral reference for up to 30 days from that choice. It is shared between the SpainExpat public site and Plus Ultra application so an invitation request can retain its referral. Another visit does not extend its expiry. No referral cookie or individual referral event is created before you allow it.

The partner receives referral and commission reports without your name, email, household details or case information. You can request an invitation without allowing tracking. Turn off referral tracking to remove the cookie and stop further attribution. Previously submitted requests and financial evidence have their own purposes; cookie expiry does not delete those records.

Browser requests and temporary data

The Plus Ultra application serves its fonts and application scripts from its own address. Brand images are requested from www.spainexpat.com; that host receives the network and browser information needed to serve them. The application loads no advertising scripts and no third-party analytics. It uses SpainExpat’s own self-hosted, cookieless Umami to count page views and a few anonymous steps such as opening an invitation or starting checkout. Query strings and record numbers are removed before anything is counted.

During provider setup, this browser tab keeps an unfinished service catalog in sessionStorage: service choices, proposed prices and units, bundle choices, and document-service reach, capabilities and data-handling answers. It restores the list for your provider account after navigation or a failed submission. The catalog draft is cleared after submission and when this tab’s browser session ends.

Other application drafts and retry identifiers stay in the current page’s memory. Leaving their page can discard an unsent draft. The application does not use localStorage for these drafts.

Stripe’s hosted payment page, SpainExpat’s public website and any other site you open have their own browser-data notices. This inventory applies to the Plus Ultra application, not those separate sites.

Happy/sad page feedback

While a page is open, its error types, counts and application file locations are held in page memory. They are sent to Plus Ultra support only when you press Send feedback, with your rating, optional message, page section, browser family and viewport size. A valid case, conversation or document reference may be included. Signed-in feedback is associated with your account.

The capture excludes page content, other form entries, screenshots, raw console messages, console arguments, cookies and stored browser data. You can inspect the included technical details before sending. Avoid private documents or sensitive details in the optional message.

This browser-data notice and the public privacy-request form do not run that error capture or show the feedback controls.

Claudia PU and AI suggestions

Claudia PU is an AI assistant. Her replies are identified as AI, separately from replies by the Plus Ultra team or an assigned professional. In member conversations, choose Plus Ultra team in Reply from to ask a person. You can keep discussing a matter after a handoff.

AI may use your submitted text and the saved household or case information available to that interaction. It can suggest setup details, imported profile information and document analysis when analysis is permitted. Suggestions can be wrong. They do not certify identity, document authenticity, eligibility or a legal deadline.

Processing and sharing permissions are separate from this notice. Uploading a document or sending a message alone does not authorize restricted provider sharing, an additional payment or a filing. Ask about a result or request a correction in the conversation attached to the relevant case or document.

Questions about your information

Make a privacy request for access, correction, deletion or another personal-data concern. You can use that form without signing in. We must check identity and any authority to represent another person before disclosing their records.